Digital Membership FAQ

Digital Membership: Frequently Asked Questions

For digital membership questions, click here for more FAQs

How do I add the membership card to my iPhone?

Access the email from your smartphone and click the “Download” button, then click “Add to Wallet” and “Add.” The card will automatically go to your iPhone’s Apple Wallet. It can be accessed in Wallet at any time.

How do I add the membership card to my Android phone?

Android users need to download Wallet Passes from Google Play. After you have the app, access the email from your smartphone and click “Download” in the membership email, and the card will automatically go to your Wallet Passes app, where it can be accessed at any time.

Wallet Passes

I’d prefer not to use this digital membership card, what should I do?

Please call 757-595-1900 x240 or by email to membership@thevlm.org to request a physical card.

I don’t have a mobile phone, what can I do?

Please call 757-595-1900 x240 or by email to membership@thevlm.org to request a physical card.

I have a question about my membership benefits.

Please direct questions about membership or benefits by calling 757-595-1900 x240 or by email to membership@thevlm.org.

My name is spelled wrong/membership level is incorrect.

Please call 757-595-1900 x240 or email to membership@thevlm.org to update your membership records.

My family member is on this membership account also, how can she/he receive the card?

Navigate to the back of the card (click the small “i” on the front) and use the “Share Pass” button to send the card to your secondary member.

I downloaded my card but I can’t find it.

If you have an iPhone, the card will automatically download to Apple Wallet. Check the app for your new card (scroll through any cards that are already there–it may be hiding!). If you have an Android, you’ll need to download Wallet Passes from the Play Store prior to downloading the card.